Here is a list of the most commonly asked questions about Showtimes. If your question is not answered here, please contact us.

What do I do if my app crashes a lot?

A lot of users have complained of app crashing. Two things:

1) To fix Showtimes, remove it from your phone and your computer. Then reinstall it to both your device and computer, and sync your iPhone or iPod Touch. You will not be charged for doing this as long as you use the same account that you originally got it with. We called a user and troubleshooted him over the phone and found a way to correct this problem. If you're still experiencing problems after this solution, please email us and we'll get in touch with you to fix this problem. We want to make everyone happy. We apologize again, and ask that if you left an unfavorable review in the App Store, that you edit it for us. Those reviews in the App Store matter a great deal to us developers. You're the best.

2) If you have problems with crashing, we ask that instead of prematurely pointing fingers at the developers, that you consider the root of the problem first. A lot of apps crash because of the iPhone’s firmware. Maybe you have experienced this with Safari crashing or other native apps? Sometimes the crashing is due to the app, but a lot of the time, Apple’s iPhone firmware is at fault. This point is explained (despite being outdated) by Steve Jobs at Apple Insider. Another great source is an article on MacWorld. We ask that instead of docking valuable review stars in the App Store, that you contact the developer and be kind in your reviews. Sometimes it is out of our control. Thank you!

How do the favorite theaters work?

The favorite theaters feature of Showtimes allows you to choose which theaters show at the top of your results. By simply tapping the star to the left of the map icon, you select a theater as a favorite. After that, any time that theater appears in your results, it will show at the top of the list.

Why does Showtimes sometimes take a long time to load?

Showtimes provides movie listings based on your current location. Depending on your location, and the amount of theaters hear your location, this information takes a few seconds longer to retrieve. We are working on improvements in the next version of Showtimes that will allow the application to store your location information between searches. This will reduce the time it takes to load as you do multiple searches in one day from the same location.

Why is this theater's address incorrect?

We are constantly working to maintain the most accurate theater information. Unfortunately, sometimes a theater's address gets entered into our database incorrectly. We would appreciate if you would contact us and let us know of the error. Please provide the theater's name, city, and address if possible.

Why can't I see movie posters or trailers?

Movie posters and some trailers are currently only available in the US. We are working hard to provide our international user with these features. Our friends in the UK and in Australia have expressed their desire for these features, and we are going to do everything we can to make you happy.

Why is my location incorrect?

Showtimes relies on the geolocation capabilities of your iPhone™ or iPod® touch to provide the movie results as close to you as possible. In order to provide the fastest search, Showtimes will accept the first location provided by your device. This may be a location provided by your device's IP address, from cell phone towers, or through the iPhone 3G's GPS capability.

If you find that your location is inaccurate, you can change the location from which Showtimes searches. Do this by tapping the “Location” button in the lower-right corner of the screen. You can then choose to use another location. Enter the location and tap either “Change” or “Make Default” and Showtimes will display movie listings in the area you enter.

Why doesn’t a certain theater show in my results?

It is possible that some theaters are not listing their show time information. While we are striving to obtain the most comprehensive movie search information, unfortunately we cannot get information for every movie theater. We are constantly working to expand our database to include as many theaters as possible.